top of page

Website Privacy Statement


Your Privacy is important to us at Wu Acupuncture and Wellness.  By setting out this Privacy Policy, we are helping you understand how we deal with any private data you provide when you visit this website or interact with this website online.


By visiting this Website Wu Acupuncture and Wellness, you are accepting the terms and conditions of our Website Privacy Statement.


You may browse the website anonymously, by changing the settings on your website browser, however certain functions and web pages may be unavailable to you.


This Privacy Policy relates to information collected online only.  It does not apply to information collected off-line.


What type of information is collected?


For Clients who contact us through our website, we use personal information, such as name, telephone number and e-mail address only to provide services and contact our Clients to arrange, rearrange or cancel appointments and to provide services to you.  For clients who provide personal information about their health, this information will only be used to help answer questions or provide further information.  Please be advised that personal and/or sensitive information provided is held securely in the strictest of confidence. 


We do not sell or share any personally identifiable information. 


Any external links to other websites are clearly identifiable as such and we cannot be held responsible for the privacy policies of these other websites.


To keep informed about how acupuncture and other health-related information can help you


If you have signed up to receive Wu Acupuncture and Wellness Clinic's updates, you will receive them by e-mail once every couple of months.  You can unsubscribe from receiving these updates at any time by clicking the 'Unsubscribe' link at the bottom of every email or e-mailing us at


Any information you provide for this service, such as name and e-mail address, will only be used to provide you with these updates. 




We use cookies to improve your customer experience of browsing our website, services and online applications.  Our web server collects information about your visit, for example:

  • number of people who visit the website;

  • date and time of visits;

  • number of pages viewed;

  • amount of time spent on the website;

  • popular sections of the website.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow this function) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.


There are two types of cookies that this site platform uses:


  • Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer.  They typically store information in the form of a session identification that does not personally identify the user.


  • Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them.  These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.


You can change your web browser settings to allow/disallow cookies or set different preferences on the type of information they collect.  However depending on your cookie settings, some areas of this website may not be accessible to you. 


Data Security


We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.  We also allow access to your personal data only to those employees and partners who have a business need to know such data.  They will only process your personal data on our instructions and they must keep it strictly confidential.


We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach that we are legally required to.


Data Retention


We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


Data Access Request


You have a right to request access to personal information we hold about you (called a Subject Access Request (SAR)).  We are required under the General Data Protection Regulation (GDPR) to facilitate a Subject Access Request, unless an exemption applies.


You can make this request in writing by e-mailing us at:

Where requested, we will provide the following information:

  • The purposes of the processing of your personal data;

  • What kind of personal data is stored;

  • Where this data is stored;

  • How long your data is stored.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.


Your request, unless it is particularly complex, or you have made multiple requests, will be responded to within 1 month.

Changes to our Privacy Statement


This Privacy Statement may be subject to change and the use of information that we gather shall be subject to the privacy notice in effect.  It is responsibility to check our website for changes or updates to the policy.  This policy was last updated in January 2019.


Contact Us

If you have any questions regarding this privacy statement or any other matters relating to our privacy policy generally, you may contact us at

bottom of page